Terms of use

1. About us

JOJO TOPUP (“we”, “us”) is an independent online reseller based in the Kingdom of Cambodia. We sell in-game currency and items, such as Mobile Legends: Bang Bang Diamonds, for the games and regions listed in our store.

We are not affiliated with, sponsored or endorsed by Moonton or any other game publisher. Game names, logos and artwork belong to their owners and are shown only to identify the products we sell.

2. Who can use the service

You must be at least 13 years old. If you are under 18, you may only buy with the permission of a parent or guardian, who accepts these terms on your behalf.

You can order as a guest or with an account. If you create one, give accurate details and keep your password private. You are responsible for everything done through your account. Tell us straight away if you think someone else has used it.

3. Placing an order

Choose a game and a package, then enter the game account details we ask for (for example Player ID and Server ID, Riot ID or username). Where the game allows it, we show the account's in-game name before you pay so you can check it.

You are responsible for entering the correct details. A top-up delivered to the account you entered cannot be taken back, even if you typed the wrong ID or picked the wrong game or region. Once an order is paid it cannot be changed.

4. Prices and payment

Prices are shown in US dollars (USD) and include everything you pay us. Prices can change at any time; the price shown in your order summary when you pay is the price that applies.

You can pay by KHQR (through ABA PayWay or Bakong, the National Bank of Cambodia's payment system), using any participating bank or wallet app, or with your JOJO TOPUP wallet balance. Card and bank details are handled by the bank and payment provider; we never see or store them. A payment that is not completed within the time shown on the payment screen expires, and the order is cancelled.

5. Delivery

Delivery starts only after your payment is confirmed. Most top-ups are delivered automatically within a few minutes. Some products are delivered by our team by hand and can take longer, and game or supplier outages can cause delays.

If your order is paid but nothing has arrived after 30 minutes, contact us with your order number. We will complete the order or refund it.

6. Your wallet

• Your wallet balance is held in USD and can only be spent on purchases at JOJO TOPUP. It earns no interest and cannot be transferred to another person.
• Money is added to your wallet by our team after we receive your payment. Refunds for failed wallet orders go back to your wallet.
• Bonus or promotional credit has no cash value and cannot be refunded or withdrawn.
• If you want to close your account, contact us about any remaining balance first.

7. Refunds and cancellations

If a paid order cannot be delivered, you get a full refund. Delivered top-ups cannot be refunded. The details, including wrong IDs and how long refunds take, are in our Refund policy, which is part of these terms.

8. Acceptable use

You agree not to:

• use a payment method or account that isn't yours, or that you aren't allowed to use;
• commit fraud, launder money, or open false payment disputes;
• use bots, scripts or scraping, or try to overload, break into or test the security of the site;
• resell our products commercially without a written agreement with us.

We may refuse, cancel or hold any order, and suspend or close any account, where we reasonably suspect a breach of these terms or the law. Where required, we report suspected crimes to the authorities.

9. Game publishers' rules

Items you buy are added to your game account and are governed by that game's own terms. The publisher controls the game, its servers and its accounts. We are not responsible for changes the publisher makes to items, prices or events, or for action a publisher takes against a game account.

10. Intellectual property

The design, text, code and graphics of this website belong to JOJO TOPUP or are used with permission. You may not copy, mirror or reuse them without our written permission. Game trademarks remain the property of their owners.

11. Limitation of liability

The service is provided “as is”. As far as the law allows, we are not liable for indirect or consequential losses, or for problems caused by banks, payment providers, internet providers, game servers or other services we don't control.

As far as the law allows, our total liability for any order is limited to the amount you paid for that order. Nothing in these terms removes rights you have under the law.

12. Changes to these terms

We may update these terms from time to time. The current version is always on this page, with the date it was last updated. Orders are governed by the terms in force when you placed them.

13. Governing law

These terms are governed by the laws of the Kingdom of Cambodia. If a dispute arises, please contact us first and we will try to resolve it in good faith. If that fails, the dispute will go to the competent courts of Cambodia.

14. Contact

Reach us through our Support page. Please include your order number if your question is about an order.